Job Title: Hotel Guest Services | Front Desk Agent
About Us:
We are a customer-centric, collaborative, eclectic, and inclusive boutique hotel in the heart of Williamsburg/ Greenpoint area in Brooklyn, dedicated to hospitality excellence. Our work environment is relaxed and eclectic, and we offer a range of company perks to our diverse workforce.
Job Description:
We are seeking full time Hotel Guest Services | Front Desk Agent who will be responsible for providing exceptional guest services to all guests in accordance with the hotel's standards. The ideal candidate will have experience in a boutique setting, with guest-facing customer service and excellent email etiquette. You will also have expertise in providing flawless, upscale, and professional guest service experiences, and strong, thorough communication skills. Additionally, a positive attitude, excellent work ethic, and a passion for curating fantastic moments for guests are required.
Responsibilities:
• Greet and welcome all guests approaching the Front Desk in accordance with the hotel's standards.
• Oversee and coordinate all check-in arrivals and check-outs.
• Coordinate and manage communication between guests and staff, and follow up to ensure complete service recovery.
• Handle all telephone inquiries with prompt courtesy, a high volume of phone calls, and email correspondence while applying the hotel's selling strategy and selling technique to achieve budgeted goals and maximize revenue.
• Process internal reservations, management reservations, reservations from the reservation system, house/comp requests, travel agent rates, and emails.
• Respond to guests' needs, anticipate their unstated ones, actively listen, and resolve guests' complaints.
• Responsible for setting up, and managing the mini bar service operation, which includes, sourcing, communicating with vendors, and ordering the supplies, set up and replenishment.
• Provide guests with a great F&B experience with the daily breakfast setup, and the mini-bar snacks and beverage operation.
• Arrange special packages, amenities, and occasion celebrations for guests upon arrival and throughout their visit and promote all amenities, conveniences, and specials offered.
Requirements:
• Must have a positive attitude and strong attention to detail.
• Must have strong computer literacy, with Mac knowledge and Google Suite use preferred.
• Must have a professional command of the English language, both verbally and in writing.
• Independently motivated, detail-oriented, with strong organizational skills.
• Must be willing to leave the desk at times to visit other departments of the hotel, guest rooms, and guests upon arrival.
• Must be flexible with scheduling, including weekends, holidays, and various am and pm shifts including split days off .
• Must handle and coordinate daily tasks, items, orders, deliveries of hotel mini-bar items, logging and delivery of packages, mail, and messages to guests, and attend to the guests and hotel operation as needed.
• Must be able to work in the U.S. with a valid social security number.
Note: No health benefits are offered at this time.
If you are passionate about curating fantastic moments for guests and want to be part of a Hospitality team focused on developing and fine-tuning the next generation of boutique hotel experiences, please apply for this position. We look forward to hearing from you!
Compensation: $17 to $19 per hour. Serious applicants only!