Customer Service Representative - Evening and Overnight
$18-$21/Hr. - 32 – 40 hours
As a Customer Service Representative, you will provide personalized service to our clients, ensuring their transportation needs are met with professionalism and care. This is a professional, office-based role in Brooklyn, NY.
Responsibilities:
· Be the welcoming voice of Legends—answering calls and emails with polish, professionalism, and genuine care.
· Provides pleasant, personalized customer service of the highest level & acts as a proud ambassador of the company
· Attends telephone calls and responds to e-mails in a highly courteous & professional manner
· Advises customers with suitable transportation solutions, including fleet vehicle selection, accommodation & accurate price quotes.
· Take initiative to upsell and expand trip reservations—this is where your charm and enthusiasm shine.
· Enters information regarding all new reservations into JLimo software & uses Zoho CRM to manage client relationships
· Send confirmations, reconfirm upcoming rides, and coordinate with dispatch and
Experience/Qualifications/Requirements:
Proven experience in sales or customer service, preferably in the transportation or hospitality industry
Experience working with luxury brands or high-end clientele
Self-motivated and goal-oriented, with a passion for exceeding targets
Excellent verbal/written communication skills and problem-solving skills
Strong ability to establish relationships with others via phone, e-mail, Zoom, & in-person
A professional, client-facing appearance that inspires reliability & trust
Ability to work in a team with a positive & supportive mindset
Ability to multitask and prioritize effectively in a fast-paced environment
General knowledge of the NYC 5 boroughs, GPS, & dispatching software
Ability to work flexible hours, including weekends and holidays
High School Diploma or equivalent
Dispatching: 1 year (Preferred)
Customer service: 2 years (Required)