tl;dr You need excellent communication and interpersonal skills for this role. If this describes you, please send resume/CV with link to video cover letter.
This is an in-person job. $70k contract to hire role. Get your foot in the door to join this high-performance Axon team.
Location: Live near the 5 Boroughs with reliable transportation
What You’ll Do:
- Act as the primary intermediary between New York law enforcement agency and the community, advocating for and introducing the Axon Fusus Community Connect program.
- Cultivate robust relationships with law enforcement stakeholders, establish connections with businesses, and expand the Axon Fusus ecosystem by augmenting private video contributions.
- Provide comprehensive guidance and mentorship to designated law enforcement counterparts (champions) to effectively engage with the community and garner support for the program.
- Assist agency champions in facilitating introductions to potential community partners and conducting meticulous technical assessments to ensure the smooth integration of Axon Fusus CORE devices.
- Travel locations within the 5 boroughs to support cultivating new business locations to integrate their camera system into Axon Fusus
- Support physical Installations and configuration of Axon Fusus CORE devices
- Creation of customer facing training/technical documentation
- Take part in Law Enforcement community meetings to articulate the benefits of integrating with Axon Fusus
- Track and analyze installation metrics to assess program health, implementing data-driven strategies to improve adoption
- Support platform maintenance by placing CCTV camera locations and creation building outlines
- Coordinating with LE agency stakeholders to talk with local businesses & organizations
- Troubleshooting down Fusus Cores to bring online, either remotely or physically at their location
What You Bring:
- Applicable experience
- 2+ years’ experience in an on-site customer facing technical or training role
- Familiarity with law enforcement protocols and intricacies within communities
- Public safety experience is strongly preferred
- Ability to lift up-to-50 lbs. with or without special accommodations, is required
- Demonstrated proficiency in communication and interpersonal relations
- Proven record of accomplishment in executing community engagement or outreach initiatives
- Ability to operate autonomously while also excelling in a collaborative team environment
- Exceptional project management skills with a track record of balancing multiple priorities while delivering high-impact results.
- Salesforce or equivalent CRM experience
- Experience with Smartsheet, Sigma AND/OR Quip is a plus
- Experience with security camera systems, VMS, DVR, NVR solutions
- Deep curiosity, initiative, and a collaborative mindset focused on customer outcomes
- Exceptional organizational, presentation, and written communication skills
- Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment
- Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information.
- Must pass an agency level background check.