We are seeking a friendly and professionally mannered Bathhouse Coordinator to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. You will also be responsible for keeping an eye on the pool facilities and general pool care. Duties include opening/closing the facilities, starting and stopping pool equipment each day, performing housekeeping duties, towel service and making hourly "rounds" to check the facilities, the pools and make sure everything is in order. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks with a smile. You must be excellent at customer service and be able to handle yourself interacting with a variety of people and their questions and concerns. This is an "on your feet job". You will be lifting laundry, going up and down stairs, walking around frequently, and moving. You MUST be in good physical condition and able to lift at least 50 lbs.
We like to promote from within, and this position can lead to management positions and other positions for the right candidates.
Responsibilities
Greet guests warmly and assist with check-in and check-out processes.
Answer phone calls promptly and handle inquiries with professionalism.
Maintain an organized front desk area, ensuring all materials are stocked and presentable.
Provide information about our services, and amenities.
Process reservations accurately using office management software.
Handle guest complaints or issues effectively, escalating when necessary.
Completing hourly rounds and checks of the facilities
Opening/Closing the facilities (turning lights on/off, turning machinery on/off, light cleaning, pulling the gate up and down)
brushing and vacuuming the pools
Retrieving dirty towels from locker rooms, and doing routine laundry
Working as a team with other employees to create a smooth experience!
Requirements
Previous experience in customer service or a front desk role is preferred.
Strong organizational skills with the ability to multitask efficiently.
Excellent communication skills, both verbal and written.
Fast learner and ability to problem solve on the fly.
Familiarity with office management procedures and phone systems.
Proficiency in administrative tasks such as data entry and record keeping.
Must be able to stand for prolonged periods of time, lift at least 50lbs, and walk up and down stairs multiple times a day.
A positive attitude and a commitment to providing outstanding customer support.
Benefits:
Employee discount
Application Question(s):
Describe your last customer service position.
Experience:
Customer service : 2 years (Required)
Shift availability:
Day Shift (Required)
Night Shift (Required)